SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of boldofferszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of boldofferszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never thought I'd find a backpack that could handle all my needs until I came across this one. The expandable roll-top design is an absolute lifesaver, accommodating everything from my daily work essentials to gear for 3-4 day trips. With the waterproof Oxford fabric, I no longer worry about sudden downpours ruining my laptop or other belongings. Speaking of laptops, the dedicated 17-inch compartment provides ample protection and easy access - a feature many other bags lack. But what truly sets this bag apart are its comfort-focused straps; after hours of wear, they remain comfortable without causing any strain on my shoulders. Its unisex style also makes it suitable for anyone and everyone! This isn't just a backpack; it's your everyday companion.
Amazing product! Waterproofing works perfectly well in heavy rain – kept all my stuff dry as bone. The multiple pockets including inner zipper ones make organization simple and efficient while side water bottle holders are super convenient during long journeys or hikes.
This bag’s got game with its weather-resistant protection keeping your gear dry even when you're caught off guard by unpredictable conditions.
it's been raining cats and dogs here but not once did anything inside get wet thanks to the waterproof oxford fabric
i'm impressed by the smart storage design - there's a place for everything
This backpack is an all-rounder. From its expandable roll-top design that adjusts to hold more gear, perfect for 3-4 days of travel essentials, to the waterproof oxford fabric that protects your belongings from rain and splashes, it's got you covered. The multiple pockets including a dedicated 17-inch laptop compartment are just what I need as someone who often works on-the-go. Plus, the comfort-focused straps ensure all-day wear without any discomfort. It’s definitely worth every penny!
superb bag with an ergonomic design doesn’t strain my back even when it’s full
The weather-resistant protection feature has saved me countless times during sudden showers – no more wet books or electronics!
wow just wow this bag ticks all boxes practical durable and stylish