SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of boldofferszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of boldofferszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This diamond jeweled pet collar has exceeded all our expectations! Not only does it look stunning on our cats - adding that touch of elegance we were looking for - but also managed to hold up well despite their active lifestyle. The craftsmanship is simply superb; you can tell each detail has been meticulously taken care of. And although it's a fancy piece, they seem comfortable in it which is very important to us.
I've never seen my little fur baby look so chic and stylish. The diamond jeweled collar is absolutely stunning, it's a perfect fit and she seems comfortable wearing it too.
My dog looks like a million bucks with this chain! It's durable yet elegant, making my pet the talk of the neighborhood 😎🐾
who knew cats could rock bling? got this for my maine coon and he’s strutting around like royalty now. good quality metal design as well.
wow
love love LOVE this cuban chain pet collar!! bought one for both our dogs and they're looking snazzy as ever 🌟
beautiful
this cuban chain pet collar is top-notch! love how the diamonds sparkle when they catch light - makes our pooch look so dashing!
i'm seriously in awe at how beautiful this collar is on my cat. lightweight but sturdy, doesn't bother her at all 👍
I was a bit skeptical at first about buying such an extravagant collar for my dog, but once it arrived and I saw the quality of the metal design and how beautifully the diamonds shone, I knew I made a great purchase. It's surprisingly lightweight which is perfect for my little guy. He looks so handsome with this chain around his neck! Plus, he doesn't seem to mind wearing it all day.
so happy with this purchase! not only does it make our dog look posh, but also feels safe & secure to use.
recommend
got one for my furry friend recently...he just can’t stop showing off his new jewel-encrusted accessory in front of mirror lol.