SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of boldofferszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of boldofferszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Being a proud parent of two dogs - one large breed and one small breed - finding the right gear has always been a challenge until we stumbled upon this adjustable collar and harness set. What makes it stand out is its superior flexibility in terms of size adjustment without compromising comfort or durability. Both our dogs seem more relaxed during walks now because they aren’t being pulled or pinched by their collars anymore. Plus, the material seems durable enough to withstand even our bigger dog’s strength when he gets excited on his walks! A great find indeed.
I'm so impressed with this collar and harness set. It's fully adjustable, really sturdy but still comfortable for my little furball. Plus, it looks great! 🐾
never thought i'd be writing a review about a dog collar, but here we are...this one's just too good not to share. fits perfectly on both my pups (and they're different sizes!). the harness is easy to put on and doesn't chafe their skin like some others do.
I am delighted with the quality of this product! The adjustability is superb, ensuring that it fits perfectly without causing discomfort to my furry companion.
Impressive
A top-notch purchase indeed! The adjustability feature of this product has made our walks so much easier. My puppy seems more comfortable than ever before. Great value for money!
I've been on the hunt for a perfect collar and harness set for my newly adopted rescue dog, and I'm so glad to have found this one. The adjustability is fantastic – it fits her just right, with room for growth as she's still filling out. It's sturdy enough to hold up against her playful tugging but also soft enough that it doesn't irritate her skin or fur. The design is simple yet stylish, which suits both of us perfectly! Overall, I couldn't be happier with this purchase.
Love this set! Adjustable, comfortable and durable - a perfect fit.
This collar and harness set has exceeded all my expectations. It's sturdy, yet gentle on my pup’s skin. The adjustable feature ensures a perfect fit for any dog size.
Fantastic product! It's adjustable and fits my pup perfectly. Highly recommend.
This product was an absolute revelation for me and my puppy! After struggling with ill-fitting collars and uncomfortable harnesses from various other brands (which shall remain nameless), we finally hit the jackpot with this adjustable set. Not only does it fit him like a glove (with plenty of room for adjustments as he grows), but you can tell that comfort was a key consideration in its design -- no more chafing around his neck area after long walks! Furthermore, I appreciate how robust the materials are; despite daily use over several months now, there are no signs of wear and tear at all.
This collar and harness combo is the best. Easy on, easy off!
Recommend
The comfort this collar and harness provide is unmatched by other products we've tried before. Its adjustability caters to dogs of various sizes, making it an excellent choice for multi-dog households.
superb