SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of boldofferszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of boldofferszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just got my new foldable water bottle for my furry friend and i'm impressed! it's super easy to use, lightweight and compact. perfect size for our hiking trips as it doesn't take up much space in the backpack. the built-in bowl is a genius idea - no more carrying around separate bowls or worrying about finding a clean spot to put them down. plus, the 550ml capacity means there's plenty of water for even long walks. highly recommend this one 🐾👍
Compact, user-friendly and perfect for long walks. A must-have for pet owners!
This foldable water bottle has been a game changer for our hiking trips. It's lightweight, easy to use and the built-in bowl is so convenient. Plus, it holds enough water for long walks.
Practical gadget with built-in bowl, makes hydrating my dog on hikes a breeze.
What a handy gadget! No more carrying around separate bowls or worrying about spills. This portable doggy water bottle with an attached bowl makes outdoor adventures with my pup much easier.
This water bottle is a lifesaver during travel - no spills, just happy tails.
Absolutely adore this portable doggy water bottle! It has made our outdoor adventures so much easier and worry-free. The convenience of having a collapsible bowl attached to the bottle eliminates any hassle of remembering extra items when packing light for hikes or park visits. With its 550ml capacity, I find that we can go on longer treks without fear of running out of hydration for my pooch.
The 550ml capacity of this compact yet roomy bottle ensures that there's always plenty of hydration available for my pooch during our travels. A practical and efficient solution!