SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of boldofferszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of boldofferszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a beautiful mug! The hand-painted flowers are so detailed, and the colors are vibrant. I love starting my day with a cup of coffee in this beauty.
i've always been a fan of unique mugs and this one certainly didn't disappoint me at all...the vibrant floral pattern adds such a cheerful vibe to my kitchen counter, plus its 500ml capacity is absolutely perfect for those long conversations over tea or coffee...also i have noticed that despite being hand-painted it doesn’t chip or fade which shows excellent quality 👍👍
recommend
😍 This floral design has me swooning every time I reach for a cuppa joe! Plus, its 500ml capacity means more caffeine goodness in one go 🙌
I'm totally smitten by this ceramic mug.
Love this ceramic mug – it's so pretty! The 500ml size is perfect for my morning latte and the handle stays cool even when filled with hot tea.
This mug has brightened up my mornings. Its vibrant design adds cheer to any day, and its large capacity means less time refilling and more time enjoying my brew.
ok
so impressed by this mug!! 😊😊 not only does it look gorgeous but also feels really good quality...it's got some weight to it which i like because it feels solid and durable...and can we talk about how pretty the flowers are? every time i use it i get compliments from friends who see me on video calls...
i've been using this ceramic mug for about two weeks now and it's honestly the best part of waking up.
this is such an adorable addition to our breakfast table. we enjoy drinking our coffee from these mugs because they're so pretty and hold just the right amount ☕️🌸
I'm impressed by this gorgeous floral mug. Not only does it look great on my kitchen shelf but also holds an ample amount of drink without getting too hot to hold.
wow